Right of withdrawal
COMPLAINTS AND RIGHT OF WITHDRAWAL (Reference Regulation: Consumer Code)
1. Any complaints should be forwarded to the email address info@ramingocamper4x4.com, specifying the order references.
2. RIGHT OF WITHDRAWAL: If the Customer is a consumer (i.e., an individual purchasing goods for purposes not related to their professional activity, or without indicating a VAT number in the order form), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the subsequent point 9.4.
3. To exercise this right, the Customer must submit to ALFANO ANDREA any explicit statement of their decision to withdraw from the contract, within 14 working days from the date of receiving the goods. Upon receiving the request for withdrawal from the contract, ALFANO ANDREA will promptly communicate to the consumer the confirmation of receipt and acceptance of the exercised withdrawal.
4. The right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product. In case of damage to the product, packaging, and/or any content, the company reserves the right to evaluate the possibility of reimbursement in the form of material or money in whole or in part. In particular, the right of withdrawal completely expires if the essential condition of integrity of the good (packaging and/or its content) is lacking, in cases where the company observes:
- Failure to attach the return notice communication inside the shipped package;
- Absence of the external packaging and/or original internal packaging;
- Lack of integral elements of the product (accessories, cables, manuals, parts, ...) or anomalies to the product itself;
- Damage to the product;
The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to minimize damage to the original packaging, it is recommended to provide adequate packaging. The shipping costs related to the return of the good are borne by the Customer. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer. In case of damage to the good during transport, ALFANO ANDREA will inform the Customer of the incident (within 5 working days from the receipt of the good in their warehouses), allowing them to promptly report the incident to the chosen courier and obtain reimbursement for the value of the good (if insured); in this case, the product will be made available to the Customer for return, simultaneously canceling the withdrawal request. ANDREA ALFANO is not responsible in any way for damages or theft/loss of goods returned with uninsured shipments. Upon delivery to their warehouses, the product will be examined to assess any damage or tampering not resulting from transport. If the original packaging and/or packaging are damaged, ANDREA ALFANO will deduct restoration costs from the refund amount.
5. The right of withdrawal DOES NOT apply to products tailored to specific requests (ON SPECIFIC REQUEST), products built to technical specifications requested by the Customer, clearly personalized products, or products that, by their nature, cannot be returned or risk deteriorating or altering rapidly.
6. Except for any restoration costs for damage confirmed to the original packaging, no other penalties will be applied.
ANDREA ALFANO will reimburse the Customer the value of the good, but is not obliged to reimburse additional costs if the consumer has expressly chosen a delivery method different from the least expensive one offered by the site at the time of order closure.
The refund will be made as soon as possible, within the time frame provided for the operation, and will be executed using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that they do not incur any costs as a result of the refund. The deadline is set at 14 days from the receipt of the withdrawal communication, through the credit card chargeback procedure or by bank transfer. In the latter case, it is the Customer's responsibility to promptly communicate the bank details (IBAN code) related to the current account to which the refund should be credited.
7. The right of withdrawal completely expires if the essential condition of integrity of the good (packaging and/or its content) is lacking, in cases where ANDREA ALFANO observes:
- Absence of the external packaging and/or original internal packaging;
- Missing integral elements of the product (accessories, or other parts, ...);
- Damage to the product due to reasons other than its transport.
In case of expiration of the right of withdrawal, ANDREA ALFANO will return the purchased good to the sender, charging them for the shipping costs.